Refund & Return Policy
At Omaliya Cosmetics, we stand behind the quality of our premium beauty and hair care products. Here is everything you need to know about our returns, refunds, and exchange process.
7-Day Return Window
Request returns or exchanges within 7 days from the delivery date for eligible items.
100% Authentic Guarantee
If you receive a defective or incorrect item, we replace it or issue a full refund at zero extra cost.
5–10 Day Processing
Refunds are credited back to your original payment method within 5 to 10 business days after inspection.
Island-Wide Support
Easy return pickup coordination across all districts in Sri Lanka with dedicated customer care.
Overview & Eligibility
We want you to be completely satisfied with your purchase from Omaliya Cosmetics. Because cosmetics, hair treatments, and personal care products directly contact the skin and hair, strict health and safety regulations apply. To qualify for a return or exchange:
- Item arrived damaged or leaking in transit.
- Incorrect product or bundle sent by error.
- Product is defective or past expiry upon delivery.
- Unopened item with original tamper seal intact.
- Opened, unsealed, or used cosmetic products.
- Items reported after the 7-day delivery window.
- Products purchased on final clearance or flash sales.
- Gift cards, promotional giveaways, and samples.
Damaged, Defective, or Incorrect Deliveries
If your package arrives damaged, incomplete, or with an incorrect item, please notify us within 48 hours of delivery so we can resolve the issue immediately.
Important Proof Requirement:
Please take clear photos or a short video showing the outer package, the shipping label, and the damaged or wrong product before disposing of any packaging materials.
For confirmed damaged or incorrectly delivered items, Omaliya will provide an immediate replacement or full refund, including all shipping charges.
How to Request a Return or Exchange
Returning an item with Omaliya is quick and hassle-free. Follow these three steps:
Contact Support
Reach out via WhatsApp or email with your Order ID, proof of purchase, and reason for return.
Verification & Approval
Our customer care team reviews your request within 24 business hours and provides return authorization instructions.
Pickup & Refund
Hand over the safely packed parcel to our courier partner or send it to our warehouse. Once inspected, refund is released.
Refund Methods & Processing Timelines
Once your returned item is received and inspected at our distribution facility in Pannipitiya, we will send you an email confirmation regarding your refund status.
| Payment Method | Refund Method | Estimated Timeline |
|---|---|---|
| Credit / Debit Card (OnePay / PayHere) | Reversal to original card account | 5 – 10 business days (Bank dependent) |
| KOKO (Buy Now Pay Later) | Adjusted / Refunded via KOKO app | 3 – 5 business days |
| Cash on Delivery (COD) | Direct Bank Transfer or Store Credit | 2 – 4 business days after details provided |
| Bank Deposit / Transfer | Bank Transfer to verified account | 2 – 3 business days |
Order Cancellations
You may cancel your order free of charge at any point prior to order dispatch. Once your order has been packaged and handed over to our courier partners for delivery, the order cannot be cancelled directly and must follow the standard return procedure upon delivery.
To request an immediate cancellation before shipment, please call or WhatsApp our helpline at +94 75 205 2050 with your order reference.
We’re here to assist you every step of the way
Have questions about your order or our policies? Contact our dedicated support team Monday through Saturday (9:00 AM – 6:00 PM SLST).